About Aoyue| Terms & Conditions- Ludatronics ©   

Supplier & Distributor of Soldering Equipment

 

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Terms & Conditions

 

Ludatronics guarantee all products (unless otherwise stated) for one year from date of purchase. During this period Ludatronics will repair or replace all defective products free of charge (return to base warranty at customers cost), except for products/units subject to fair wear and tear.

 

We do not recommend that some of Aoyue products (Most products Under $400) be used in an industrial or commercial type environment, these lower priced products are aimed mainly at the electronic hobbyist &/or trade who use Aoyue equipment intermittently.

Therefore if our products are used in this type of environment we reserve the right to offer a limited warranty period of 90 days

We also reserve the right to charge for repair or replacement of equipment that we believe have been used inappropriately & not to our recommended guidelines.

 

To qualify for benefits under the guarantee you must have installed and used the product in accordance with Ludatronics instructions or user manual supplied with the goods. Consequential losses and accidental damage to the product are not covered by the guarantee. Ludatronics cannot be responsible for results of using our products for any purposes other than those described in the relevant instructions or user manual.

 

Consumable items such as De-soldering tips, soldering iron tips, Heating Elements etc are not covered under this warranty. If at any time you are unsure as what is covered by our warranty please Contact Us.

 

To return a faulty item please send to our PO box address which is: PO Box 7073, Urangan, QLD, 4655 Please email us first with any questions regarding returning a product, sometimes we can sort the problem out via email/phone without having to go to the expense of returning the equipment.

 

We will endeavour to reply to any emails within 48 hours (usually much quicker than this)

 

N.B. We have had equipment returned of which no fault could be found, this has always been due to customers not knowing how to use the equipment properly, therefore if this is the case we reserve the right to charge the customer return postage costs. & any labour costs involved in checking the equipment is working to specifications

Therefore please read the user manual very carefully to make sure you are using the equipment correctly

If you have any doubts please contact us before returning any product

 

All products repaired or replaced under warranty will be returned at Ludatronics cost to the customer using standard post/courier

Express post, insurance etc, is available but will be charged at cost price to the customer if requested.

 

E&OE - Roger Wilson, Ludatronics, January 2013